Pace Pulse Support
Need a hand? Email support@getpacepulse.app with your phone or watch model and what happened. We usually reply within two working days.
The voice coach stops when the screen locks
On iPhone, keep the volume up and check that Pace Pulse isn't muted in the walk screen. The coach plays like music, so it keeps going with the screen locked. On Android, allow notifications and turn off battery optimisation for Pace Pulse in your phone's settings, so the timer can keep running in the background.
Steps or pace don't show
Turn on step counting in Settings, Steps, and allow Physical activity (Android) or Motion & Fitness (iPhone) when asked. Steps are only counted during a walk. If you said no earlier, turn the permission on in your phone's settings, under Pace Pulse.
Heart rate on the watch
Turn on heart rate in the watch app and allow the heart-rate permission (Wear OS) or Apple Health access (Apple Watch). Wear the watch snugly above the wrist bone. Heart rate is only read during a walk.
Walks aren't in Apple Health
On Apple Watch, Pace Pulse saves each finished walk to Health as a workout. Check Health, Sharing, Apps and Services, Pace Pulse, and make sure writing workouts is allowed.
Changing the language
Open Settings, You and look, Language, and pick one of 53 languages, or let the app follow your phone. The watch app follows the watch's own language.
Moving to a new phone
Your walks come with your device backup (Google backup on Android, iCloud or computer backup on iPhone). You can also use Settings, Your data, Export workouts to save a backup file, then Restore from a backup file on the new phone. The file carries your walks, custom plans, journeys and settings, and works between iPhone and Android.
Deleting your data
Open Settings, Your data, Delete all workout history, or uninstall the app. Pace Pulse has no account and no servers, so there is nothing stored anywhere else. See the privacy policy for details.
Contact
Email support@getpacepulse.app. Feature ideas and translation fixes are very welcome too.